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Color Set
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66,541 Verificado Comentarios de clientes |
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Custom hair colorThis is my first negative review. Yet again, the light to medium shade was too dark. I can live with that. Ok, fast forward to when I rinse out the dye. I was in the shower, had rinsed until clear. At that time, I noticed a lot of suds in my hair. Spent the next 15 minutes trying to get the gunk out-no luck. After another 1/2 hr using the sprayer in the kitchen sink with my husband's help, I was still left with some gunk. Against directions, I had to wash my hair twice with shampoo to get it all out, what a mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unsatisfied your custom color and that it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I like the shampoo you send for color treated hair; could you send an extra one?I am sorry, but I have decided not to use esalon hair color on my hair anymore. The reason is because it is drying out my hair and I have to condition it more often than I did when using different semi-permanent hair color. So from this point on I will not be using this permanent color any more as of June 8, 2017. Please close my account. 4 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Too light and too goldSorry, but I have yellow in my skin, so the gold color made me look ill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We're sorry to hear the color was too light and too warm. We're happy to help fix this, so we've added a free order credit to your account. Look for our email for more information! |
Dull RootsUnfortunately, my root color seem lackluster in comparison to the color provided for my ends. The ends had a wonderful coppery reddish brown hue, while my roots had little copper red tones. Wasn't thrilled with color, the formula and condition of hair felt nice after coloring though. Not sure if I want to re-order an adjusted blend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJerri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColourThis colour was far too dark - came out like "black" - despite answering questions and uploading a photo.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
False PromisesThere is nothing "custom" or "personal" about this product or company. You answer some questions about your hair, send in a picture and they send you the product in the mail along with a string of automated emails that are about as impersonal as you can get. You never talk to a human being and they never actually see your hair in person. Believe me-- you are better off going to a local salon where a real person can run their fingers through your hair and give you professional advice on color and other services/products. 3 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- Thank you for sharing your feed back with us. We apologize that you were dissatisfied with your eSalon experience. We want to ensure that we are here to help with any of your hair color needs and concerns. Our goal is to provide an affordable and convenient service with helpful advice when clients are unable to make it to a salon. We have gone ahead and reached out to you to ensure your experience with us is hassle free. |
Good gray coverage butThis formula is to dark I said I was medium brown not dark. My hair felt like straw worse than I have ever experienced in all the dying I've done in my life. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much residueI loved the color but the residue was too much- it took me 5 washes to completely get it all out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Packaging and products are A+The packaging couldn't be better, products are amazing but I provided pictures and advised the consultant that my ends were lighter than roots and I just wanted an all over brown. I got my color and applied as instructed and now my head all over it's midnight black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHaleigh We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Dry hairThis product has made my hair very dry and the color is too blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger- We’re sorry that you were unhappy with your color results and that your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |