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Color Set
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66,541 Verificado Comentarios de clientes |
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Not so goodTurned red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Didn't work and dried my hair outMy hair looked exactly the same after, except it was more fried. I still have lots of greys. I was hesitant to color it as I haven't put color on my hair in years, so that is why I went with semi permanent color. But even though I followed the directions the color didn't take. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the color I expected.I really like the idea behind this service! As for my first experience, I requested a color that was a little more red. I received an email that a different color was suggested for me so I figured I would give it a try. Once I did though, I got a color that was a bit less red than I wanted and more of a purple :-( I love the gray coverage of this dye. I was just a bit disappointed that the color was darker than I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
gray coverage short lived.The color was great, but did not last near as long as my last order. What was different ? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
First Custom Color OrderColor felt heavy and much darker than expected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyn - We are sorry that your hair color turned out darker than you expected and felt heavy. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ColorWell we are getting close. Last color change didn't color grays but it did take the shiny penny color away. It's still a little darker than my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too darkI was super excited about trying this product especially after reading all the reviews...I didn't like the smell at first...and i just kept going. I jist did my roots and liked how smooth it went on...but then i noticed it was turning really dark really fast...before the 20 mins. So I washed it out. My hair look like its black now...not brown. Even mu kids noticed. They never say anything...they kept thinking my hair was wet! Super dissatisfied...now trying to get hair appointment to fix it...money down the drain. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Still too darkI think I started with the darkest brown, I keep trying to go a little lighter. I need it a dark brown but not the darkest brown, red highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not as expectedI just got around to using the batch of color made in Feb. It was a lot darker than I expected and brassy toned. I don't know if the delay in using affected the color quality or not, but it will need adjustments for next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Custom hair colorThis is my first negative review. Yet again, the light to medium shade was too dark. I can live with that. Ok, fast forward to when I rinse out the dye. I was in the shower, had rinsed until clear. At that time, I noticed a lot of suds in my hair. Spent the next 15 minutes trying to get the gunk out-no luck. After another 1/2 hr using the sprayer in the kitchen sink with my husband's help, I was still left with some gunk. Against directions, I had to wash my hair twice with shampoo to get it all out, what a mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unsatisfied your custom color and that it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |