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Color Set
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66,541 Verificado Comentarios de clientes |
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AWFUL!The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
WasteIt did absolutely nothing to my hair. I spent money for nothing more than have to fix it later on with what I was avoiding, utterly expensive hairdressers. If you want to dye your hair, there is nothing better than a person in front of you considering all the dos and donts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color did not show up at all.Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
LastcolorAlthough I followed the instructions the color did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Horrible and artificialMy color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation. |
Hair color kitLeft my hair looking too dry and not the color I choose 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Dull colorI though the color was not bold enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very DisappointedColor is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Inconsistent colorWhen I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SO disappointedI was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |