|
Color Set
|
66,541 Verificado Comentarios de clientes |
|
Ordenar por: |
|
No Gray CoverageNot only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ColorThe color doesn't stay long 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
a little disappointedIt is a good product however only covers the grey for about a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosValerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good colourThe colour was too orange - I do not want to use this colour again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosK A. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Could be betterReceived first order, did not like color, had color reformulated and still did not like color , cancelled the service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not as expectedI was initially excited about this product then I tried it. Would like more gray coverage (have just enough to notice) Didn't care for the burning sensation o my scalp going into the last 5 minutes so I rinsed early. The waxy feel during the rinse was worrisome but after a few shampoos my hair softened. The color is more of a black instead of dark brown with violet. Overall, I am disappointed. I really wanted to like this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTiffany- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
AwfulSo I gave it a try and the color was dreadful. I prefer brown hair and the color turned my hair black. NOT WHAT I SIGNED UP FOR. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMila P- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Too greasyThis color made my hair extremely greasy. It took almost a week to get my hair back to normal 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSamantha B. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Very disappointed.I have been an esalon customer for approximately a year. I'd been extremely impressed with their products... that is until I tried the custom hair color. After my first order of color, I'd emailed requesting certain changes because I'd not achieved my desired shade. Today I received my second shipment of custom color and once again extremely disappointed. For the $ I had expected something far better!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDori- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great concept in theory, not happy with colorWhile I loved the packaging and the idea of this, and I know it showed in my booklet that there was a bit of blue toner in my coloring kit… I specified that I absolutely did not want any red color to my hair at all. I had recently removed red, and at home had finally gotten my hair to a very cool toned dark blonde. I wanted to try this for root maintenance, and followed the instructions to a T. It made my hair sort of a dark, faintly strawberry blonde, which I am very NOT happy with. In addition to that, I left the color on the full 30 minutes with no products in my hair, and it didn't even cover my grays completely. Store bought boxed color and colors I've gotten from Sally Beauty worked far better. I really wish this would've worked, very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather B- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |