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Color Set
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66,934 Verificado Comentarios de clientes |
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Not the color I expected !!!Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorCovered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice color, didn't cover graysI liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Bottle came leaking. Color too dark.Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Stil brassyColor still appears brassy when color starts to grow out even though it has been reformulated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs. |
Good product but...When I decided to buy your product I expect that my hair color will be similar as the color I choose in your page. But I have the same color that I had before use your product. Really I was hoping that my hair was lighter and redish. I like the product but i would like that you could give me a recommendation related to wich of your product i have to considered to get the redish tone that I am looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service! |
Best buy for the moneyI loved the color they suggested, and love how soft my hair is after I color! It also lasts a long time--about 3 months in my case. It is a better product than I have ever received at a salon, and its very easy to apply myself. I love this product! 17 de 17 personas encontraron este comentario útil. ¿Y tú? |
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Perfect matchI just tried Esalon color for the first time and I'm really pleased with the result. Red can be a difficult to get just right. Thanks do much for making this easy. 8 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Best Alternative to Box Dye and Salon VisitsI have been ordering Soft Black hair dye from Esalon for some time now and will never use anything else. I hate visiting the salon and box dye was ruining my hair so I read good reviews on Esalon and decided to give them a try. I was worried at first because the bottle they sent me was very small and I have a lot of thick long hair and had to use 2 boxes of dye from the store just to do my roots! But the amount they gave me covered my entire roots plus some left over. It's crazy! My hair is also healthy as if I visit the salon every time. I had one box that was delayed at Christmas time so they sent me another box at no extra price. Their customer service is amazing and I pay $29.95 for the hair dye & shipping. I used to pay atleast $20 on box dye so an extra $10 I don't mind paying when it doesn't damage my hair. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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So much better than any box store... and way cheaper than a salon!I've done this for almost a year now. I hated spending 50-100 dollars by going to the salon. The box stores.. well.. who knew what you get there and whether or not it would even last a month.. I feel like I'm getting the quality of a salon for the price of doing it yourself. I could not be happier.. I even get a reminder email before they ship to make sure I do not need any changes.. I am a very happy customer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |