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Color Set
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66,982 Verificado Comentarios de clientes |
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Didn’t last…While the color was perfect and this was my 2nd try, it just doesn’t cover my grays. Even from the get go, they are there and within 3-4 days they are back out shining in all their glory. Sadly, I will not be continuing the product :( 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKitzya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Schlechte GrauhaarabdeckunzIch bin sehr enttäuscht. Die Farbe hat meine Grauen Haare null abgedeckt und die Farbintensität ist nicht zufriedenstellend. Da kann meine alte Haarfarbe von der Drogerie wesentlich bessere Ergebnisse erzielen. Für das Geld bin ich sehr unzufrieden und enttäuscht. Kann ich nicht weiterempfehlen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriela B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
The brown seems dark!Is there a way to lighten up the brown so the purple shoes up more. Seems like the brown is dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color is beautifulNever did my own color before. E salon made it easier. The consultation was great. Tweaked the color once. Now my color looks like I went to salon. Highly recommend. Saving so much money and able to do my roots every 4 weeks instead of waiting 6 weeks to go to salon. Was able to get success the first time. Following the instructions step by step 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Ich bin positiv überrascht schöne FarbeSuper einfache Handhabung. Schöne Farbe. Die meine grauen Haare gut abdecken. Bin sehr zufrieden werde es aufjedenfall weiter anwenden und weiter empfehlen. Vielen Dank 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Good color and shineI was nervous just coloring my roots but once you get started it gets easier. No lines with previous color and seems gentler on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gray coverage is poorI love the color and ease of using eSalon. But it is not covering my grays like other products do. If you have tough grays this may not be the product for you. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaeve - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still can’t get it right!!I’ve sent pictures, and was specific “I want intense copper”. Their first attempt left my hair looking like a terrible kool aid dye job! It was a faded red and so fake. I ended up using a copper clenditioner to try and restore my hair to its rightful color. Their second attempt has left me with dark red/copper hair. Again, how can they screw this up so badly?! I tried leaving messages, I even left an image of the color I wanted. I like the kit, I like the shampoo and conditioner, and I really like the zero ammonia, though upset it took them till my second kit to remember I wanted only 10% developer; I’m doing a color deposit not a lift and tint! Not sure I want to allow them a third try given you don’t speak with a colorist directly, you play email tag and have to hope for the best. Maybe they do better for others, but my experience left me frustrated, angry, and upset to no end, and given my less then Stella rating I doubt they’ll post it since I’m their own words: We reserve the right to not post your review or remove it for any reason. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My first colorA little dark for me. Should have gone lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ZeebaI don’t like the 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZeeba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |