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Color Set
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66,541 Verificado Comentarios de clientes |
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HIDEOUS!Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
Do not want auto ship. Turn offWas sent to my old address even though I changed to my new shipping and billing address! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the right colour and terrible texture problemsAfter using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help! |
Good coverageThis kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRunning1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't Work For MeMy hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SmellyThe color was not bad but the odor was awful! will NOT order coloring again! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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DisappointingI was really excited to try this. I'm really bad about going out and buying my hair dye in a timely manner. Even after I buy it, I'm the person to let the box of dye sit there for two weeks before I'll actually do it. I figured this would make it easier and more exciting so maybe I'd do it right away. That part was accurate. However, I was disappointed by the color twice. I've been dyeing my hair since I was 18 and have become quite good at it. My first order, I followed the directions that I was given. After I rinsed, my roots were much lighter than the rest of my hair. Also, my hair color didn't come out dark like I was hoping. It was more of a faded copper/red. (My hair did feel soft though...so bonus!) So, I updated the pictures and "changed the formula". I got my second delivery. I decided to do my roots the way I always do rather than following the directions, and my roots matched quite well. However, the color still wasn't what I was looking for. I'm giving it three stars because it shipped on time and it did leave my hair soft and relatively shiny...which is always a good thing when it comes to hair dye. However, as far as the color is concerned, I'm just going to go back to my old hair dye and stick with that. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
worst I ever triedIt was supposed to be red, it is so dark, not red, darker than MY own hair. When rinsing, it turned to pudding, weird and took a long time to rinse out. Cheap tools. I have better results from the grocery. Would NOT recommend. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We're so sorry to hear you had a bad experience with your first order. We see you've already spoken with one of our representatives who assisted you in getting a refund for your first color and helped you with your complimentary reformulated color. We're glad we were able to help. |
Not right colorThe color was black and it was supposed to look a darkish brown. Very disappointed. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |