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Color Set
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66,516 Verificado Comentarios de clientes |
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Not the right colorAfter receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nice colorI really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Leaves hair greasySecond time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
wrong colorwhat I requested was a bright coppery color. What I got was a very deep brown with a hint of red 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too darkthis colour was too red, and too dark has made my hair a dark auburn/ginger colour. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't do what was promised,It didn't cover all of my gray hair. Very disappointed! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information! |
Really wrong for meColour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :( 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good idea just not happy w results.Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Overall like ease of orderingNot happy with color- want to go darker but still want a rich product 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information! |
CAN NOT RECOMMEND AT THIS TIME.I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |