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Color Set
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66,516 Verificado Comentarios de clientes |
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HorribleThe color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosS. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color container was defectiveIn my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color Didn't last as long as usual 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The Gary coverage is not good.The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair colorI like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good color mixturecolor turned out red instead of copper with blood highlights as seen in my pic I sent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colorU guys sent me the wrong color look@ my1st pic.compared to the2nd one what r u going to do about it??u guys owe me!I trusted u!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |