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Color Set
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66,516 Verificado Comentarios de clientes |
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colorThe color was perfect but the color was too runny... Everytime i did my color i would end up all stain. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. |
Terrible!Was not happy with color even with highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very unhappyI specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not as good as my 1st oneThis is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Short hairWith very short hair it's extremely difficult to do roots separate 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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TintThe tint of the color washed out quikly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Well pleasedLittle darker than I thought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love the color, hate the odorThe color turned out beautiful and my hair feels great. I would give it 5 stars for color and feel, But the odor while coloring your hair is almost unbearable. I had my window open and the fan on and I could hardly breathe. It was even worse when you get in the shower to rinse and close the shower curtain. It also stains your skin and the sink and shower. The cloth to clean up with did not take it off either. I guess that's why it covers your hair so well. Will wait to see how well the color stays on my hair before deciding if I'll buy it again. Not sure how to deal with the strong chemical smell in the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathleen- Thank you for sharing your feedback with us. We apologize for any discomfort during your color application.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance. |
Not sure what to think of service OR colorOK, 1st off this was extremely easy to apply. Thought this was a monthly service. Although, I DID leave a message for my colorist saying I haven't used the product yet. So maybe that's why I never was shipped another bottle, idk. I DO NOT understand why there's the option to "send" your colorist a message, but they DO NOT ever reply or make comment(s). I even left one saying that I did NOT like it.the color I received was quit dark. I do not see how this color I received is the color that was described. I have read this on several other reviews. Color was more a "dark dark brown w/dark red tint" (I do not consider it a dark blonde), AND it did not take well on the roots around my face. I can't decide if I want to continue with the service. On my first order I purchased everything, which can’t believe how small the shampoo & conditioner is or the color enhancing tx. With my long hair these small bottles don’t last 10wks. Maybe that is Esalon's goal, have to order more.extremely disappointed not hearing a single word back regarding any of the messages I sent my so-called colorist. Kind of wondering if there is actually a colorist for everyone or u just ship out colors/orders, mislead everyone. Oh, FYI for anyone who purchased the Color Enhancing Tx, WEAR GLOVES if u have acrylic nails. It did discolored mine. Think my hair color needs a lighter blonde with maybe a lighter red option, idk. It was just way too dark for me. I have fair skin. Considering the price once u purchase color, shampoo/conditioner, treatments, u could just go to the beauty college for the same price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleThe color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosS. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |