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Color Set
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66,516 Verificado Comentarios de clientes |
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Mixed reviewI like the color, but I can not tolerate the chemical smell. It brought tears to my eyes, so I figure it can't be healthy for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too dark and stickyThis color was way too dark for me and it left a sticky residue on my hair that I am still trying to rinse out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHope - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Dreadful!The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkToo dark needs more red. I feel like there was more red in it the last time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedThis color didn't last longer than 3 weeks in my hair. Normally my salon color lasts up to 5. I was disappointed to say the least. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
colorI asked for it to be slightly lighter in color and it was the same as the original order. Too dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okIt works well and the timing when they mailed it is good. But too expensive. I've been dying my hair for less money and same results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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UnsatisfiedThis product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like the color or the way it made my hair feelI was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NEVER AGAIN!I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |