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Color Set
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66,516 Verificado Comentarios de clientes |
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cancel orderplease cancel all orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Waxy textureAlthough, I liked the color, after8 weeks it has a good coverage, but too much red highlights for being dark brown. The reason I am debating on using this again, is because of the waxy sticky texture upon rinsing and rinsing . Also many of reviews that I have read, talk about hair loss. I think I will pass on any further orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeri- We’re sorry that you were unsatisfied with the color and that it left your hair feeling waxy and sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
HATEDVery disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CANCELYou should verify that your clients need the product before it is shipped!!!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CoverageRequested gray coverage on this next order. Regular formulation doesn't last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Lovely color not enough coverageI liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy with the product.Ive tried more than once and every time my roots came out extremely light 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I want to discontinue my plan. I like my former product better.I want to discontinue my plan. I like my former product better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DRYYYYYYYYI followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience |