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Color Set
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66,566 Verificado Comentarios de clientes |
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A Huge LetdownColor looks nothing like I expected. I was going for a golden brown and my hair turned out looking more like dark reddish brunette. The red is the most disappointing part as this is not what I wanted at all. I answered all questions and filled out my profile accordingly, even sent pictures, and the colorist did not even get close. To recap: not even close to the color I requested, it's already fading, and crappy gray coverage. Mine is already starting to come back through and it's been less than a week since I applied the color. I would definitely never use this service again or recommend the company to anyone else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DO NOT USE THIS COMPANY - They overcharged me and would not refundI tried this and wasn't super happy with the color, it wasn't quite the right shade and faded very quickly. They ended up automatically charging my card after I cancelled but when I called the manager said they still showed me as active. I explained I did not want to use this again for now and that I didn't authorize further charges. She assured me they would refund the full amount and apologized. A few days later I saw that they did not refund what they had agreed to and only refunded part of the charges. When I called back they were rude and refused to do make it right saying it doesn't matter what I was told, calling it "their policy". The person I was speaking with put me on hold to talk to the original manager, who wouldn't speak to me but told her to just repeat that they wouldn't be returning the additional unauthorized charges. Because of their poor customer service and sub-par experience with the color, I will never use this company again. So disgusted by the way I was treated. Avoid the drama and go with another company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DIDN"T TAKEMy grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMy color is a bit too black not happy with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosT. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorMy color was to dark and washed out in 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't last.Did the color, followed directions. 14 days later seeing roots. Too soon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DissapointedThe color I got is the same as my natural hair color, I color my hair to change it not to get the same color I already have 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYendry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dark Orange Hair :(I wanted "dark ash copper blonde" to subtly change up my light brown hair, and instead My hair is a dark orangey red and I look so, so bad. So upset and needless to say I will now have to spend $200+ at the salon 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClare - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not what I wanted at all...This did nothing for my hair...I followed the instructions step by step, and I ended up with my roots pretty much brown/black and the rest of my hair a bit more lighter than what I had just with a reddish tint to it.So now I have to dye it a darker color to make it even all over. I was trying to avoid going dark. Sorry but I won't be re-purchasing this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZujeily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour treated hairI found the solution very sticky and heavy and hard to wash out. My grey hairs are already showing after just six days so was not too happy with the outcome. I am thinking of cancelling my repeat order:/ 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky and heavy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |