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Color Set
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66,516 Verificado Comentarios de clientes |
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Beware - if you leave something in your cart you will be charged!My first order I found it to be okay. For myself, it didn't seem much better than the drug store version. My second order the order process was difficult because my internet was so slow. But, I decided to try it again, since it had been 9 months since I did try it. I went thru the process and afterward, I decided against it. I didn't hit submit but just closed the site. A few days later I get an email telling me my credit card didn't work. ( We had gotten a new one because some one hacked into our account.) So I just ignored the email. Then the box came. I called right away and spoke with a woman who was not very compassionate. She accused me of hitting submit and because I was in regular order, they somehow were able to get my new credit card number. I could return it, but I am way too busy to do that for the amount of the product. So this will be the last time I order from e-salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We apologize that you were dissatisfied with your experience. Since you indicated that you were unhappy, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
colorI gave all my information and ask for a reddish color. The color dye is a horribly ugly color and it did not even cover my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorStill to light. Try more toward medium blond. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I was expecting!The ease of ordering and receiving the product was great. The actual application was very easy. The directions are so easy to follow. My problem is...the color is not what I expected. You can barely see anything has changed. I chose the Lt Blonde. It does not look like the color I ordered. I would like to have it lighter if possible. Maybe a different formula or longer set time? I am up for recommendations. I posted my photos for you to see! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
This was a HUGE disappointment.This did not even cover my grays and I kept it on the full time. Not worth it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Sound like a fraud companyOrder only one box and the company put me on a plan without asking my permission. On top of that, charged my card without my authorized permission. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShuli- We’re sorry for any confusion regarding our service. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
First time userWhile I loved the color, the waxy coating was weird. After coloring my hair, a waxy coating was left on my hair. I washed it multiple times and finally got it out. I do love the color, but not sure I can handle the feeling afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that your hair felt waxy after your color application. We have reached out to you showing you how to avoid this with future color applications. Again, we apologize that you were unhappy with your experience. |
COLORI'M NOT SURE WHY BUT IT HAS MADE MY HAIR STIFF AND FEELS LIKE STRAW 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Waxy residueThe wax residue problems continue! I can't shampoo it enough to get rid of the sticky wax it leaves! I have noticed this problem each month for the last 8 or so months. I have followed the instructions after notifying esalon about this problem and is still remains. Claim that formula hasn't changed, but for whatever reason, after many happy years of their product, I am cancelling my subscription to esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlisa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Why add ash to my hair color?Completely unsatisfied. Cancel my future orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |