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Color Set
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66,566 Verificado Comentarios de clientes |
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FrustratedI've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Could not match my colorI tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
I thought it would be more redI order dark brown with cooper and mahogany. Did my hair last night and it just looks the same color as it was before I add this color on it . I thought it would have more of a red color to it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnglette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unhappy with the colorThe color mixture was too red. I wanted a warm brown with hint of auburn. This is not a color I would want to order again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not what I wantedThe colour was to dark even after a change and at my age made me look very pale 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
BrassyLoved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HighlightsIt came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
PerformanceThe reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash. I'm not sure I will continue the product. Paying more at the salon my be a better choice for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkEvery color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Disappointed :(I was very excited to dye my hair but after following all the directions, the color did not come out at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |