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Color Set
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66,516 Verificado Comentarios de clientes |
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color not closeToo much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am canceling my orderWhile the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is darkThe color is too dark for me 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color was not right for meMy color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
what a disappointmentthe last shipment was complete disappointment. Salon has decided for me that roots will be enough, and sent only one colour, so I got brown instead of the red tone. I learned to mix both (root & ends) tones together to get the right tone, and now I have just brown. I can understand you do not want to send 2 bottles (though i assumed that was your offer), i am fine with that. but i find it unacceptable to decide for me what colour my hair should be, particularly because it is not what i was looking for. Major disappointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I need to return my last order.I need to return my last order. Please DO NOT autoship!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience. |
What happenedI don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
the color is not what i expected.Too orange. Will probably go back to a salon to fix it. I really wanted esalon to work for me for my roots. I honestly get a better results using L'oreal 8 1/2 and 9 light blonde mixed together :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
There is a reason you go to the salon...Followed directions - color is CRAP. Now I have to pay to get it fixed and damage my hair again with more color/chemicals. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not like colorDid not like the color but love the product need to call to speak with someone busy with my job will call please don't send this color do not like it!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |