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Color Set
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66,516 Verificado Comentarios de clientes |
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Not For Touchups! :(The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Good results but not worth the effort...This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair dyeLove the dye but I think it's a little to dark. I must go lighter. 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
HighlightsI am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting on 5 starsStill have grays showing up after 2 washes 😐 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark and horrible to wash outThe application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJustine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nice company,product not so muchI received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok. I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FrustratedI've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Could not match my colorI tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
I thought it would be more redI order dark brown with cooper and mahogany. Did my hair last night and it just looks the same color as it was before I add this color on it . I thought it would have more of a red color to it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnglette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |