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Color Set
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66,566 Verificado Comentarios de clientes |
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Color fades too quicklyMy color faded so quickly. What started as a nice coppery brown, faded within a week or two to a muted light brown :( I know red tends to fade quicker, but the copper color was almost entirely gone after 2 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color Leaves Hair Feeling GreasyDO NOT USE THIS COMPANY OR PRODUCT UNLESS YOU WANT GREASY WAXY HAIR FOR DAYS . After using the product and washing out the color with their shampoo my hair was left feeling greasy and waxy. I've just learned that this is a fairly common problem. I've washed my hair for an hour after dying it and hours later it still looks wet because it's so greasy. I don't even know how the color looks because my hair is so waxy. I cant even touch my hair without my hands becoming greasy. You would think that since this is a common complaint they would change the formula or at least provide a shampoo that will actually take the hair dye completely out of your hair. I've never experienced this kind of issue with hair dye and I've been dying my hair for over 15 years, that's the majority of my life. At least I know I'll never experience this again because I will NEVER use this hair dye or this company ever again!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghann - We’re sorry that you were unhappy with how the color made your hair feel. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't hold up in the sunFor the past 4 months my Color has been awesome and lasted. However this month I dyed on August 6th and I can already see my grays. I wear a color protectant when I'm in the sun but it didn't help this month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosD.A. - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Felt IckyMy stylist had to wash my hair 4 times to get the sticky feeling out of my hair. The color felt like it was never going to come out and when it finally felt like it was gone, and we attempted to blow dry it, my hair started feeling matted. I would like to cancel my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color was off stillStill much too dark and not even close to the bright copper red I have always been... I've reported this twice and was told adjustments were made, but I couldn't see ANY difference. Very disappointed. Will go back to Sally's beauty supply most likely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still to darkMy hair still looks so dark and fake. You can tell that I've dyed it the last couple of months and that's not what I wanted. The color is Black and my hair color is dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Does not workThe product did not cover the gray and did not have any blue in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRos7 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way Darker than ExpectedI'm pretty bummed. I was excited to try this product and used it two nights ago. I asked for my hair to go to beige blonde - they sent me a dark blonde and now my hair is straight up brown. It is way darker and now I've gone backwards and it will be hard to get the lightness to my curls without bleaching my hair. I'm so bummed about this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Wrong ColorI've been an eSalon customer for over a year and a half. I've continued as a customer because I like how well it covers my gray, is easy to use and the color lasts. However, my most recent order was definitely wrong. The color is much much darker than the shade I usually get, At first I thought, well my pre-color hair is lighter right now because I've spent time in the sun. Waited a day to "get used" to the darker hair. Not liking it at all. I've gotten several comments - not compliments - from friends. This most definitely was a mistake made by my colorist. Very disappointed. I'm pretty sure I will need to have it professionally corrected and sadly this will probably end my relationship with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathi - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
it was okI have been receiving this product for 6 mos. I love the ease of doing it at home. What I don't like is that about a week later my roots and my ends are two different colors. I have done the root color and the end color a few times and I am still not satisfied with the results. The grays around my hairline also pop up after a week or two even with concentration on my hairline with the color. I gave this product 6 mos. and now I'm headed back to the salon :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |