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Color Set
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66,566 Verificado Comentarios de clientes |
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ColorNot happy at all with the color. I wanted beige blond and it came out dark auburn!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
What happened?I loved the initial color and got compliments on the color. The follow up was the same. However, this 3rd issue turned out darker than the others. The same stylist applied it according to directions as with 1st & 2nd. This time it came out very dark no hint of red mahogany I had come to love. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Just another box hair colorI thought this color would color my grey and provide good coverage and look natural!! It did not cover my grey at all and made my hair look ashy! Not pretty at all!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Darker than requested and no redReally not pleased. I want to cancel but can't find a cancel button. How's that guarantee work, anyway? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
haircolorI ordered the light brown; however, what I actually got was DARK brown. My eyebrows are a medium brown, so the color looked way off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Gray hairmy grays started showing after 2 weeks. I liked the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
[edited from March2017] MediocreI started with eSalon back in March and was happily surprised. The color was rich, a much closer match than I'd been able to achieve from a box, and smelled like heaven. Unfortunately it didn't last very long at all and gray and root colors started to show at 3 weeks (home coloring didn't do this until about 5). I requested a change in color and formula (told them it wasn't covering my grays--even within days of coloring) and then it stopped smelling so nice. Actually smelled worse than at-home kits. And also left my hair just as brassy. I went back to my home coloring and feel like I'm getting the color and value I'd like and not damaging my hair by having to color it more frequently. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Leaking bottleLast bottle leaked by the time I received it 3/4 of color was gone. Had to purchase store bought color to replace it.. color is great, packaging horrible. Not worth the money if I have to purchase store bought solution to color my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry to hear that your order arrived damaged. Since the color bottle was leaking, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Waxy residueThe color is great but both times I've used this product I've had a waxy residue on my hair that took up to three shampoos to get rid of. For that reason, I won't be using it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
DisappointedThe color made my hair darker and it didn't last long. It didn't color all my grays and washed out in a week. Very disappointed, I won't order anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |