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Color Set
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66,516 Verificado Comentarios de clientes |
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The colourColours ok nothing to rave about tho ive used just as good in boxed colours 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great texture, color is not quite rightI love how my hair feels but the color is still brassy. And I was disappointed in the communication. I get responses from so many different people and I feel like I have to keep re-requesting change. For instance when I went to re order the changes that were promised in my last email are not on my order form. I still want to continue to try to work through these challenges. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulianne - We’re sorry that your hair color came out brassy. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Wasnt happy with the colorThe color was too much red, would like to have more brown 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unsatisfactory ResultsI was not satisfied with the product. There were no better results than what I received from retail stores or beauty supply stores. One major difference from my usual product is that this product left my hair hard and dull, not soft and shining. It was also messy because it continually dripped while being applied and during timings. I would not recommend this product to my friends or family. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wayyyy too DarkIm hoping i can get it fixed...but im really brunette now and its lovely but way way too dark. I hope it will be better now...gotta say I love the red....RED!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair ColorI have actually never had a problem with drug store hair color, but several people suggested that I try eSalon. The color was okay, but I was not thrilled with it. Hoping my formulation can be changed a bit. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrook - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Would have had some results with boxedThis was the biggest waste of $15. There wasnt a single bit of change to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We’re sorry that your hair color did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
blonde to golden my hair turned out brownwill not be trying again turned my hair brown not blonde to golden put 2 applications of sun in hair lightener on still dark will be using my old dye in future 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Turned my hair color to totally opposite of what I wantedWell When I wrote that my hair is black so you should have understood that my underline pigment is red. The dye you created for me was full of red so naturally my hair remained as it was, black. I ordered a dye to color my hair to brown Mahogany. It didn't turn into brown nor Mahogany. Total waste of time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMona - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
We can't seem to get the color rightI have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time. I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |