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Color Set
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66,566 Verificado Comentarios de clientes |
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Not a happy customerI was not a tiny bit happy with the results. It did not cover any of my greys. The conditioner included left my hair greasy and unmanageable. I want to cancel my account. I wouldn't recommend this product to my friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaquel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Would not rinse outI was super excited to try this product but it was a terrible experience. The product was very gummy on my hair and would not rinse out! Even after washing my hair 3 times I still was getting product out when I combed through it. The only redeeming factor for me was the color was the shade I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unfortunately did not meet my standardsI really wanted this color to work. It burned putting on my scalp and left my hair dull. The color faded immediately after the first wash. Not worth spending the extra cash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlisha - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Problem with resistant Gray coverageIt did not cover the resistant Gray but i saved a little of the extra hair color and went along the hair line a second time to cover the grey along the front hair line. But the first package when arrives the bottle leaked and they sent a replacement right away. Very easy to do business with but this product is not going to work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover all the greyI like the color and that the color doesn't fade but it definitely did cover all the grey. Now Im stuck for 5 weeks with grey showing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was black on blackBlack and black are not custom colors. Unreal. I look stupid. Was supposed to be soft black and something to give me blue ish tone for ends. What happened. I have zero time with my brothers wedding to do anything about it. Also I never got my first box so how on earth could I change a look I never tried. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRochelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not for meI did not like this product and do not wish to buy any further products. DO NOT SEND ANY FURTHER ORDERS AND DO NOT TAKE ANY FURTHER MONIES FROM MY ACCOUNT AS AUTOMATIC PAYMENT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
orangeI ordered a dark blonde and it dyed my hair orange. it's great quality but my color is awful. I'm hesitant about ordering again simply because the color was so off compared to what I wanted. Also it isn't very "full coverage" my original color still shows through in some spots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison - We apologize that your most recent order did not turn out as you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Orangey not ashMy hair turned out the opposite of ash and I look like an orangutan. Wanted medium brown and if anything I have light orange brown. Disgusting. Never treated hair before this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not happytoo dark and expensive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoseldie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |