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Color Set
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66,516 Verificado Comentarios de clientes |
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Not at all what I asked forMy color is not dark blonde, it is brown. I asked for blonde. And I did not want any red tones, there are some red tones. I hate it. I will not use e salon again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Copper instead of AshFollowed instructions to a T and the color is incredibly warm. Originally asked for a light beige blonde and was sent a medium ash blonde after correspondence from the colorist. My notes specified to lighten the color and use a cool toned color, but my hair is now copper. Maybe not the best product for blondes :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Asked for less red tones.My color came out WAY TOO DARK. I almost look like my hair is black.! That's a loong way from light brown(ash). Now I remember why I didn't reorder back in 2016 Awful, just awful! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Wrong colorI ordered this and was so excited about the possibilities of having a beautiful hair color like the salon should do without having to go into a salon but it didn't work that way. The color was all wrong, and it was much darker on my roots than the rest of my hair. I gave a 2 rating because although the color was wrong they were very prompt with my order and it came with all the instructions i needed to do it myself 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrooke - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was disappointedNothing different than major brands except paying for Shipping 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Absolutely awful!Strong Ammonia gunk- a terrible experience took at least 4 showers to get this sludge out of my hair and it still was in there. Terrible customer service- the money you pay to fix your hair disaster will not be given back. Beware-Allure beauty winner got me but I have already told my friends don't be fooled! 14 de 15 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Leaves hair feeling greasy and waxyI have used this product for over a year and was happy until the last 3 shipments or so. Something seemed to have changed and not for the better. I color my hair every 4-6 weeks and no other product leaves this residue in my hair. It literally takes me 3-4 washes to get the waxy feeling out. To bad because I loved this for convenience, but to be honest the box dye from the store doesn't leave me with a waxy feeling that takes at least three washes to remove. To top it off the response from customer service was somewhat of a joke. They told me basically I need to rinse it better and possibly use a different color shampoo. It is a shame they can't own this problem, but flip it to be user error in which I should buy a different shampoo. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not reorderingThe color was too dark and drab and my ends are black. I was so excited to get this, and it was such a disappointment! I could've done the same horrible thing to my hair with a store bought box color! Now I have to try to remove this color somehow before I go back to work! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Darkest brown = BlackDarkest brown actually looked very black on my dark brown hair. Much too dark and stark for me! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Too darkWas a lot darker than anticipated 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |