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Color Set
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66,516 Verificado Comentarios de clientes |
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Darker than requested and no redReally not pleased. I want to cancel but can't find a cancel button. How's that guarantee work, anyway? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
haircolorI ordered the light brown; however, what I actually got was DARK brown. My eyebrows are a medium brown, so the color looked way off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Gray hairmy grays started showing after 2 weeks. I liked the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
[edited from March2017] MediocreI started with eSalon back in March and was happily surprised. The color was rich, a much closer match than I'd been able to achieve from a box, and smelled like heaven. Unfortunately it didn't last very long at all and gray and root colors started to show at 3 weeks (home coloring didn't do this until about 5). I requested a change in color and formula (told them it wasn't covering my grays--even within days of coloring) and then it stopped smelling so nice. Actually smelled worse than at-home kits. And also left my hair just as brassy. I went back to my home coloring and feel like I'm getting the color and value I'd like and not damaging my hair by having to color it more frequently. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Leaking bottleLast bottle leaked by the time I received it 3/4 of color was gone. Had to purchase store bought color to replace it.. color is great, packaging horrible. Not worth the money if I have to purchase store bought solution to color my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry to hear that your order arrived damaged. Since the color bottle was leaking, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Waxy residueThe color is great but both times I've used this product I've had a waxy residue on my hair that took up to three shampoos to get rid of. For that reason, I won't be using it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
DisappointedThe color made my hair darker and it didn't last long. It didn't color all my grays and washed out in a week. Very disappointed, I won't order anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color fades too quicklyMy color faded so quickly. What started as a nice coppery brown, faded within a week or two to a muted light brown :( I know red tends to fade quicker, but the copper color was almost entirely gone after 2 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color Leaves Hair Feeling GreasyDO NOT USE THIS COMPANY OR PRODUCT UNLESS YOU WANT GREASY WAXY HAIR FOR DAYS . After using the product and washing out the color with their shampoo my hair was left feeling greasy and waxy. I've just learned that this is a fairly common problem. I've washed my hair for an hour after dying it and hours later it still looks wet because it's so greasy. I don't even know how the color looks because my hair is so waxy. I cant even touch my hair without my hands becoming greasy. You would think that since this is a common complaint they would change the formula or at least provide a shampoo that will actually take the hair dye completely out of your hair. I've never experienced this kind of issue with hair dye and I've been dying my hair for over 15 years, that's the majority of my life. At least I know I'll never experience this again because I will NEVER use this hair dye or this company ever again!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghann - We’re sorry that you were unhappy with how the color made your hair feel. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't hold up in the sunFor the past 4 months my Color has been awesome and lasted. However this month I dyed on August 6th and I can already see my grays. I wear a color protectant when I'm in the sun but it didn't help this month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosD.A. - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |