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Color Set
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66,934 Verificado Comentarios de clientes |
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Gray coverageThe color was darker than I expected it to be. It's much darker than the example. And almost immediately I could see my gray showing through. This is really the only reason I chose to color. I loved my hair color, but not the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re sorry that you were unsatisfied with the gray coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Very easy to applyFinding it a little too dark and too much red, it almost has a green tinge to it!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that the results of your most recent formulation was too dark, red and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to better suit your needs. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Not really what I wantedDidn't cover my grey as well. I wanted a lighter color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We're sorry to hear that the color didn't cover your gray. You'll be happy to know that we can adjust for better coverage. We are also happy to note that your second order was adjusted lighter per your request. We look forward to delighting you in the future! |
Good product.Overall the product is good. The color did not turn out as light as expected & it's not as user friendly to adjust as it was to get new 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry that you were unhappy with the results of your order. We're always looking to improve our service and products as we truly value everything our clients say and we will take your comments into consideration. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. |
Gray hair still grayThe color mix is perfect. The problem is even though I left it on my gray/white roots 5 minutes longer, there was no color change at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that you were dissatisfied with the gray coverage results of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great!Perfect match 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!I have never had a better experience with at-home color! No mess, perfect color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productThe quality is just like a salon job. The customer service is better than you ask for. I am very happy with the choice I made. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best home hair color treatment ever!I love esalon! My color comes in the mail at the perfect time and if I'm behind I just let ESalon know and they delay my shipment for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color and texture!I am so pleased with my hair color from eSalon! It is exactly the color I was hoping it would be, and my hair feels soft and looks shiny. So much of an improvement from the boxed colors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |