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Color Set
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66,541 Verificado Comentarios de clientes |
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Not enoughNot enough color for shoulder length hair. Color dull and looked washed out after 2 shampoo's. 2nd application was a bit better. The highlights have turned my hair orange. NEVER again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTami - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I asked for Ash.After 3 orders, adjustments, my hair is more yellow than ever. I've let ESalon know to cancel my membership. I also asked for a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hated itIve already spoken to u by phne. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst website!!I want to change my dann hair color and this stupid website won't let Me! Going to Madison Reed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This is a mess!the color is not great, pretty dull actually. it has taken me 3 days now to ALMOST get the gummy paste out of my hair. this being the 3rd day and 4th wash i still had to rinse it for almost 40 mins. i read about the "gel" color but that is ridiculous. now my hair is weak and brittle, i dont know if it is from the dye or all the washing. if this is an issue you all are aware of why in the world dont you fix it or make sure this information is extremely bold in the instructions or formulate the teeny bit of shampoo you give with it to actually work! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry to hear that you were unhappy with how your hair felt after using your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems too darkCan't seem to het the warm, rich reddish brown I am looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGlory - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
SENT BACKSent back to sender - do not want service - canceled. They charged $25.95 + shipping but now it says online that it's only $20.00 so I am not sure what or when they will refund me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDottie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
I can't seem to get the color I want.Even after speaking with someone from Esalon my hair is still not a nice color. The color fades quickly and I keep having to dye all my hair to achieve the same color from root to ends. This has become very damaging to my hair. I just had to cut 3 inches off to try and save it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJDoc - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Good Quality ColorI really liked the color that was picked out for me. I didn't particularly love the method of rinsing the color to my ends. I followed the directions to a T, but it seems my roots are super dark and the rest of my hair may have gotten a slight tint. I'm all for having dimension in my hair, but I wish it left the rest of my hair just a bit darker. No one even noticed that I colored it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwfulMessed up my hair and I spent 5 hours in the salon getting it fixed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |