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Color Set
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66,541 Verificado Comentarios de clientes |
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Still too blackStill way too dark but glaze helped a little 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
FriedThis product fried my hair! Made it break off now my hair is 3in shorter this product sucks!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, your service has been cancelled. Again, we apologize that you were dissatisfied with your experience. |
Lovely colour but the white still rules!Beautifully packaged with clear consise instructions. Needed my daughter to help as I have too much hair . Root colour has stained head quite strongly, hoping it will wash out in a couple of days. Full hair colour is lovely and rich but the white hair has remained stubbornly white. Also, despite the thick creamy shampoo and conditioner my hair is very dry. Will need intensive conditioning to restore. Not sure I'll order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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UnhappyDid not like the product; my hair was red. I do not wish to receive any more products. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NOT SATISFIEDfirst of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund. will not be extending my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not happy!After a color change, the results are still the same. Very dissatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJojo - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I didn't like the color you sent me don't send anymore dislike productDon't like product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I should have done the strand test, but I did't and paid the price.I didn't and chunks of hair fell out and a snarl fused together and fell out the next day This product is not for me. please cancel my membership and any future orders Thank you, Thyera B 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThyera - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
fades quicklyI love my color when it's new. But the fading is fast and furious. I use only shampoos without sulfates. I've tried several and the fading is the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dye is really harsh.Makes my head itch and stains my head much longer than other dyes. and also need to pull through the rest of my hair for longer time despite recommended instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |