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Color Set
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66,541 Verificado Comentarios de clientes |
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Nothing like descriptionSo the color picked online was rated lighter than my natural color, but did not lighten my hair at all. The smell was awful, actually had to open the window and turn on an exhaust fan. Very disappointed with the result, shouldn't have expected so much with such a low price but would have been better off with a box from the drug store for the same cost. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- We’re sorry that you were disappointed by the results of your color application and that you found the smell overwhelming.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Natural blonde notToo red 😳😳 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Worst product ever used! Very unhappy customer.This product is the worst product I've ever used. EVER! My roots ended up very very dark brown and the colour did not seem take much on the rest of my hair. It also left my hair tangled matted mess. I ended up with dark brown roots with the rest of my hair being a light brown/orange mess. You will not be saving any money and it will just leave you angry, frustrated (not to mention in tears!) and stressed trying to get your hair to look half decent again. Cost of using E-salon: Their product £20; two lots of hair colour remover £20 and new box of Vidal Sassoon (far superior product in my opinion!) £10. Hair masks to fix what is left of your hair £12 Total cost £62 (!) Should have stuck with hairdresser :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmmerencia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not trustable company, a scamI have tried to leave a review several times each time it would erase itself. In June I slpurged and ordered the hair dye. And within a week the grays on the mid line of my head and sides of my face returned. I e-mailed a complaint because it's supposed to be a 100 % guarantee. And asked them to rectify the situation. If not i no longer wanted their product I gave them a month to do it. I never heard from them til i was looking at my bank account and it was showing a -127$. It was do to them taking money out for an order I didn't want. I begged them to fix the situation even give me the amount for the hair dye so i had some money to buy my grandchild who lives with me and I support us on SSI. They would not do nothing. $127 for a hair dye ridiculous. Then I figured I might as well yous the hair dye. Chunks of my hair fell out in the shower I have a balled spot now. I strongly suggest no one uses their product. And please watch your bank accounts with this scamming company. Do you know how sad I was not to be able to buy my 3 year old grandchild a b-day present due to this company without a conscious. If my hair does not grow back they will be sued. I doubt they will post this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We apologize for the confusion regarding your account. We see you've been in touch with one of our associates and received a full refund for this order per our 100% satisfaction guarantee. We are glad we could help! |
Good grey coverageAs far as covering the grey hair goes, this is an excellent product. For that alone, I'd give it five stars... The downside is that apparently the pigment used in the product makes my hair waxy afterwards. I have washed it with their special shampoo, scrubbed my head for five minutes at a time and it usually takes 3 days of this for my hair to regain a normal texture. I'm using a lot of shampoo and spending a lot of time in the shower trying to remedy this issue. In the end, it looks like I haven't washed my hair for a week... And it feels gross. Which is okay if I do it on a Friday and stay home all weekend and put my hair in a poney tail until Tuesday... But that's not very convenient. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're so happy to hear that you're pleased with your gray coverage but that it' left your hair feeling greasy and gross. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account and sent you additional instructions on how to properly wash the color out. |
Not the same color as I was sent last monthI followed the instructions carefully. This was a new growth touch up and I wanted to make sure I did everything correctly. It turned out awful! My roots are a different color than the rest of my hair! I used the rest of the color to put in the length as directed. I know that I did exactly as instructed. I just got a different color this month. My are very dark while the other hair has some red to it. It looks terrible and I am cancelling my membership. The color fades pretty quickly, which I could deal with, but I can't be getting different color combinations for touch ups. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too brassyThis time it did not seem to cover as well and turned out too brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color is already fadedI did the color by the instructions and the color is already lost the copper color in it :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Turns out BlackI chose the color that's supposed to be purple according to the picture. It just turned out black, made a mess, and washed out to a reddish color on the roots and black on the ends. Definitely not purple. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
AwesomeWish my color was more purple.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |