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Color Set
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66,541 Verificado Comentarios de clientes |
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DisappointedSo disappointed I asked for dark brown and my hair is now black!! I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends! So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be. Regards Somera 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSomera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
AwfulI have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Even Close!!!Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Don't botherThis product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback. |
Does not cover grayPoor gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Lovely presentation box but colour wasn't quite right...bottle no 1 : The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown. bottle no 2 : there was too much red - I wanted a more copper/golden vibe... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was awesome at first, gotten terribleWhen I first signed up for esalon, I loved the color and everything about the product. The last few shipments though have been terrible. When applied to my hair it immediately became gummy and thick, and was impossible to get out of my hair. In addition, for a day or two, my hair was sticky and oily in appearance no matter how long I rinsed and rinsed and rinsed and rinsed. I give up. Have tried everything to make it work!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee - We are sorry you didn't have a great experience with washing out our color. Per our Satisfaction Guarantee, we are sending you a follow up e-mail with more information. |
Diff color but okColor didn't look anything like online. Deff a red color not remotely purple but it turned out ok. Not what I was expecting but still looks good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. We will be sending you a follow-up email shortly! |
Hair color not as advertisedThe color hardly made a change in my light brown roots. I used the esalon program and selected the lightest color that it offered me. My roots look almost the same as they did before using the esalon formula, they are definitely not blonde. This product is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |