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Color Set
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66,541 Verificado Comentarios de clientes |
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Really disappointedThe last time I used esalon I was fairly happy. Unfortunately this time I'm quite disappointed. The color is significantly darker than excpected and had the worst time getting the oil out! I showered and shampooed 4 times and this thick gel substance was stuck to my hair. (Still working on getting the oil in the back out over 24 hours later and multiple washings) I contacted the support center and was told next time to follow the directions- I followed the directions exactly. The other suggestion is to use a clarifying shampoo. I should not have to buy a special product to remove this, especially when it was never mentioned before hand. Who wants to go out in public with there hair matted down in oil to buy shampoo??! I had a similar experience last time but nowhere near as bad and the color turned out okay-not perfect, but his time it's a medium brown not a dark ash blonde, so not easily able to be fixed unless I pay to go to a salon to have it lightened. The shade ended up better than last time on the top, but the bottom is greenish. Extrememly disappointed is time around. I really wanted to love Esalon, but unfortunately it's just not working for me. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShiela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Current Hair Color received end of AugI was very happy with my initial purchase in June. I liked the color, the fumes did not irritate my eyes and my hair felt healthy. I used the color I received the end of Aug on Thursday, 9/14. This color is darker, the fumes irritated my eyes and my hair feels very coarse and dry. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We're sorry to hear that you were disappointed by your experience with your custom color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. In addition, we have sent you a complimentary Keepin' It Rich Moisture Mask to keep your hair feeling healthy. We will reach out to you shortly with more information. |
Wash out quicklyIt was a very good experience doing this color, there's everything that we need in the box. I won't give more than 2 stars because my color is already washing out after less than a week, I dyed my hair in a deep black, and my brown/brassy tones are already back... I'm disappointed about this... Not going to order again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMade my hair look orange. Did not like this one. Went and bought over the counter color to correct 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't turn out the way I expectedI needed to have a replacement color sent to me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Awesome grey coverage but it feels like glueGuys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color. My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful. Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I just can't get full coverageFor some reason some of my grays seem resistant to the color. After just a few days, right on my hairline, I can see gray strands of hair. I'm following the directions and timelines and I am disappointed. I may cancel my subscription because I hate taking the time and effort if it's not going to work completely. What bugs me the most is that I have to spend all this time and $ for just a few random strands of gray hair and some of them don't even get colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmelia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Never received the productThis product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue. |
Need to apply it twice to make it sticks but nice results at the endI applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
my usual product is far better.Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |