|
Color Set
|
66,713 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Bye, ByeThat's what I said to my hair after using this product. My hair is still falling out. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTracy- Thank you for sharing your review. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction.We recommend always doing the appropriate steps by performing a Skin Allergy Test and subsequently applying your hair color. We suggest visiting your dermatologist or allergist again to discuss any potential reactions to the color if it keeps getting worse. You may also consider consulting your doctor about possible alternate causes of hair loss. We have also gone ahead and reached out to you regarding this matter. |
You have NO clueI told you my color was too dark so my next order was less gray coverage but still BLACK. You don't know black from brown. I doubt all of your fantastic reviews are REAL. I told you not so dark and warm. You screwed it up again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So soThe color is nice but not enough gray coverage. What I liked the most was the packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClaudia - We're sorry to hear your first application didn't provide enough gray coverage. We see you've already spoken to one of our licensed colorists, who worked with you to reformulate your custom blend to grab onto those grays! We look forward to hearing how you love the new color! |
STOP USE OF HAIR COLORINGSince start of using this product, something that's never happened before. My hair is brittle, gray cover is no better than previously used hair products. I will no longer use this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark.I would like it a light carmel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color was not for meThe color doesn’t go well with my skin tone and just doesn’t look right on me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAutumn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pink hairThe color turned the lighter shades of my hair pink 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJennifer- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Little changeI felt like there was little change in color. It only made significant change where my hair had natural highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRebecca- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Was to dark and I told you that!Was to dark and I told you it was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I am dissapointedNormally i am really happy with my custom made Color. But the last 2 Colors which i used, was different from the first Colors. The result was not how i normaly expected. The roots are more light red then Brown. I am not sure if you Changed something on the mix. Sorry, but i am relly dissapointed and think to stop the naxt order. Please can you give me a Feedback about this? Tank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGonca - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |