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Color Set
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66,713 Verificado Comentarios de clientes |
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Color didn't hold/coverDidn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
NOT GOOD WITES COVERIt do not cover my wite hair completely that's why I cancel my membership 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Asked for lighter got darkerAsked for lighter turn to be darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorHi, this was the second time my color didn’t seem great. It’s lighter and lighter with no blue tone in it at all. I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again. I understand mistakes can happen , admit them though. Not each of your colorist it’s paying attention to what customers wants Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with, Thank you Andrea Walsh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the right colorDisappointed in the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Roots Still Lighter Than EndsI like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the right colorI asked for more burgundy reddish color when I spoke with the person on the phone. I was sent out light brown/ mahogany red it looks more brown with no red. My hair is reddish not brown at. I am not happy at all. That's why I called and wrote down more reddish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Same ColorI picked a lighter shade with more red and was told it would be lighter and its the same shade I'm using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The color is not what I hoped it would beThe color is not what I hoped it would be. Way to high for my skin tone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Need adjustmentsMost of the Hair color washed out within a few washes. Would like a little darker to match roots and cover old highlighted areas. I enjoyed everything else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaitlyn - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |