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Color Set
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66,689 Verificado Comentarios de clientes |
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Way way too darkI asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible qualityI’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them. I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
colorI ordered a red and it came out dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Second shipmentI was not as happy with the color this time, the color seems darker and it took 8 dAys to get here. The gray coverage did not last long which was a bummer.my hair felt soft though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Still does not cover resistive gray rootsmy roots are too light, my ends are too dark. They did correct the redness so I have minimal turng red with fading 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleMy hair color was supposed to be a purple color and it's damn near black. I absolutely hate this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI had originally ordered a medium light brown and the company looked at my picture and suggested a medium dark brown. It was way too dark. Going to the salon from now on. Just not for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
IreneThe color was too dark for my liking. I have slight ash color in my natural color and the color created for me is more ash than light blonde. The materials, product, and quality is very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Very RunnyThe product is very runny! Very little control of the areas you need to color. My case was the gray roots. Splatter everywhere! The color is really nothing to write home about. Clairol is just as good, if not better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Needs more red!I love the dye but it only lasts 3 weeks. My box color I usually buy lasts about 8 weeks. My color is still brown but it's getting to the red I want. It needs more red/ violet. I love the shampoo that comes with it and the 2 pair of gloves 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |