|
Color Set
|
66,689 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Horrible clumpy sticky tangled messI followed directions precisely. Called customer care and they said the new gel formula has had this issue. To try baking soda with some shampoo. Did. Repeated and rubbed thru. No help. Called 2nd time. Try dawn with shampoo. No help. 3rd call. Try clarifying shampoo with baking soda. Beyond frustrated. I hope my hair Isn't ruined. I wish I could attach pic to show what my before silky hair looked like to this dried out... dread lock.... sticky mess looks like. Not to mention feels like. Can't even run your fingers through it... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandra - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad servicemy hair has become terrible. ends are dry. roots do not paint over. I cancel my order every time, but you withdraw my money. awful service. never again will I use this terrible paint. Please, delete my account, I don’t wanted your services 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageDoes not cover my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quite...I got pretty good coverage, seemed to cover my grays OK, but the color I ordered was an Ash Brown, and what I got was more chestnut, and made my hair really brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmanda - We apologize that your hair color turned brassy. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
A little lighterCan we go a little lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShelly - Thank you for reaching out! Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Custom hair colorI was excited to try the product and thought the instructions and the extras like skin protection and wipes etc were a great idea. Unfortunately the overpowering chemical smell of the product means I won't be using it again. It was so bad when I was washing it off that I had to keep stopping to get a breath of fresh air! What on earth is in it? It also made my scalp itch for 2-3 day afterward. I'd done all the patch testing too just in case. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKaren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not consistentI'm not sure why my hair came out different since I did not change the formula, but my hair color is not the same as the last order. In the sunlight it looks bright orange and in my home lighting it looks a light brownish color. It is supposed to be a copper red color. And this time the dye became all chunky and gunky in my hair when I rinsed it out, which hasn't happened before so I'm not certain if the color products have changed, but the quality seems to have changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristin - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not all thatI'll admit the packaging looks phenomenal but after putting the product on the hair I was super excited. Then when it came time to wash it out there was clumps of nastiness in my hair that the little thing of shampoo they provide still won't get out even after using a comb and very hot water to remove them the first time. I then reached for my last resort wich was baby shampoo hoping it wouldn't ruin the color but in all honesty I wanted the clumpy stuff out of my hair. That got out the clumps thank god and I'm not sure if that made the red in my hair color not work or if it was the product itself but my hair is just brown now not the red brown I had chosen. Then afterward I look at my bathtub and there is this nasty red brown foam looking stuff that doesn't quite wash away with water, ew. I will not pay to use esalon again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBrandie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Definitely NOT brighterI asked for an adjusted color to bring out the copper and red and now my hair looks brown. I paid $200 last summer to get the bright copper red done and bc I couldn’t afford to keep paying that, I started using eSalon. The first box was ok but definitely didn’t see much difference to make the brightness stay, so this one was supposed to be adjusted to make it bright and vibrant again. Total opposite. Made my hair DARKER. Very unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Left residueI noticed after I colored my hair it felt like it had a weird texture. Almost like it had heavy product left in it. It felt like that even after 3 washes. This was in late January and I just colored my hair again and same thing. I’ve used this product many times. What gives? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGloria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |