|
Color Set
|
66,689 Verificado Comentarios de clientes |
|
Ordenar por: |
|
A little dark, needed time to try it twice,I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Everything Was Awesome But the ColorI am so bummed I don't like the color - I really loved everything else about the kit that I received. So nice to have everything at my fingertips - including the gel and the wipe to help prevent/deal with staining, the directions were simple, everything was so quality. I even love the shine of the color, it's so lovely, but I just don't like the color itself. It doesn't seem to have tonality to me - it's a flat brown and I expected a more vibrant color - especially when it shines so wonderfully. Don't get me wrong, the color is fine and I'm fine with keeping it until the next time I have to dye my hair, but it's really just fine and I'm not excited about it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, bad directionsSince I have colored my hair before, the directions said to apply color to my roots only and add color to the rest in the shower for 2-3 minutes. This resulted in my roots being a different color from my ends. I contacted customer service and they sent me a complimentary shipment. Unfortunately the directions again resulted in my roots being darker than my ends. They were not able to solve to problem. 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTerri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color/washes out fastI love the color it matches my hair color perfectly,but doesn’t last. After one wash I can already see my roots. And I used your shampoo and conditioner. Not really worth the price difference from over the counter hair color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCynthia - We apologize that you were disappointed by the color coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Made no difference to my colourFollowed the instructions to the letter but it made no difference to my colour whatsoever. I was hoping for ashy brown (Ash Pearl) hair, but I still have dark roots with lighter/reddy ends. I've asked for another batch to see if leaving it on for longer makes a difference (the pack only allowed 15 minutes development time in total) and will update my review once I've heard back from customer service. Blimey - that's customer service - a phone call within 5 minutes and another free pack on the way! I'll post back about the colour when I've tried again :) 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Terrible inconsistent color, stinky product, bad customer serviceThe color turned out a horrible bright orange and was all blotchy and the root coverage didn't even cover my roots. I saw nowhere that their guarantee was only good for 30 days, my first two emails were ignored and I was signed up for autoship which I did not want. On top of this it was a super huge pain to apply (much worse than any other home color I've used). All around terrible and I will definitely not be a returning customer nor will I be recommending this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot at all what color I chose. Darker than indicated! Ugg 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too goldenIt was too golden I didn’t like it at all. Just cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBridgett - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
VERY runnyYour hair color seems to get runnier and runnier. I also do NOT like the new container for the color - its mouth is larger than the container into which it is poured! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTami - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DisappointedI ordered this and applied it as directed. The color was a runny mess. It kept running down my face as I applied it and got into my eye and burned. Not to mention the stains it left all over my face, neck and arms. It also ruined by bath rug as it was running faster than I could clean it up. Made a mess of my shower. I have never used a product that was so runny to use. My color came out very dark. Not what I thought it would be. I would appreciate a refund and maybe some information of what could have happened with this color. Thank you. **UPDATE: Esalon refunded my money and was so accommodating. I decided to try the product one more time. I will let you know how it turns out. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |