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Color Set
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66,689 Verificado Comentarios de clientes |
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Worst haircolor everThe color was nowhere near what it was supposed to be, it's not horrible but it's not what I either wanted or expected. Also, it had the absolute worst smell of any color I've ever used. I've been coloring my hair all shades of the rainbow for over 35 years and this smell nearly made me pass out. Will not be using this service again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyMy last color seemed to be cheap. Left my hair dry dull and had no shine no wow factor. I was no pleased at all. Very dissatisfied! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
It's OKAYI like the product but just can't get the color I'm looking for. The first time i used it it was way to dark, my hair turned out brown. The last time i used it it was to red. I wanted violet and got flame red. I wish they could get the color i am looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Not good colorDid not cover grays and was not violet it’s actually black plus color came out in one week better off with the box brands 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Love the colorI LOVED THE COLOR HOWEVER IT ONLY COLORED MY GREY'S FOR A FEW DAYS! VERY DISAPPOINTED. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointing ResultsI was really excited to try this product but I was really unhappy with the results. I ordered soft black/blue to dye over brown roots and auburn dye. My roots and ends came out a decent black (no blue at all) but the middle 3 inches or so of all my hair was just a slightly darker red than it was already dyed. I've also been dyeing my hair on my own for about 25 years and have never ended up with the mess I got with this product. It ended up everywhere, the step that has you rinsing out in the shower just made it worse (and took 6 shampoos before the rinse water ran clear) and 24 hours later I still haven't gotten it all off my skin. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAoife - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weird waxy feeling.My hair color barely changed and was left with a waxy film covering it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey CoverageThe color was good But it did not seem to cover the gray very good. So it was a wash..... For that reason I will need to color again in the next week or two So please send my next color our soon 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
OverallOk the first colo was way to darker they adjusted it was still darker and this time it was just a hair dark . Hope they get it right this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little dark, needed time to try it twice,I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |