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Color Set
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66,689 Verificado Comentarios de clientes |
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Too darkSpite of having filled out all the info and uploaded a photo on natural light, my color customization was too dark. I did not like the results because although colored my grey I now look older. It is darker than I use to have in a salon. I was quite clear that I would like to have more red added yet got more brown. Instead of having a dark brown with red highlights, my hair is awfully BLACK. And yes, I followed all the instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It's okMy kit did not contain the classic shampoo, it had 2 classic conditioners in it. I followed instructions step by step, but my roots did not change color. The bottom half of my hair, especially where i had balayage highlights, dyed to the expected color. I do love the color, i just wish it would have been consistent from root to ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
not for mecan't match my color, washed me out went way way to dark for my liking ! Will not be reordering 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The new branding makes me sadI’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients. |
not good.I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
color did not matchit was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color not what was promisedI ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT what I asked for, NOT happy at allThe color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like Cover but hate that it did not cover greysIt did not cover my grays again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
NEED NEW COLORI LIKE THE THAT BUT CHAGE COLOR 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |