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Color Set
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66,689 Verificado Comentarios de clientes |
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Not exactly what I was looking forThe roots of my hair are now reddish and this is exactly what I was scared of and wanted to absolutely avoid. the overall color is ok but I am not enthusiast of the result.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FlawedLovely colour. A bit of a faf to do bgut was worth it.....until it faded after 4 weeks, A little disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality awesome but color still too darkI like, no I love the quality of the product. I get compliments on how shiny and healthy my hair looks. I just think because I have freckles and my skin is a weird tone, dark hair color just makes me look "older" not quite sure how to describe it. I thought maybe having a funky colors like violet would be better if I was going to stick with the dark but I think I'd prefer to just go light. Thank you, Thaila 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThaila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Darker with more grey coverageStill pulling copper and washing out with grey showing after two weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color fell a little flat this time.Normally my color is a bit darker and less one dimensional. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
0 changeI have fairly dark hair, and I know that it can be hard to color it, but I feel I gave a very accurate representation of it's darkness and there was no change at all with the hair dye. It looks exactly the same as it did before I dyed it. I'm really disappointed because reviews made me think that it would work really well. My expectations were already very low because of past hair dye that didn't work, but this was just a big disappointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJonnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
not happy with the colorVery disappointed with this product will be cancelling. Tried twice, cancelling order, and membership 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t seem correctI colored my hair dark brown so imagine my surprise when it come out black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The POWER OF YOUR WORDSIve been using this product for yeArs and its a great product. The main reason ive enjoyed it so much and endured putting on my own color is your clever marketing and use of WORDS like LOVE and UNCONDITIONAL...WHY ON EARTH WOULD YOU CHANGE YOUR CLEVER PACKAGING with clever words and red, black, white TO THE BORING bland look that is straight out of cheapsville that came with my last order?? PLEASE GO BACK!! Omg! Bad decision!! The product is still good but you took the ZING out of it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTemple - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Completely wrong colour for meAs much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |