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Custom Color Set
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66,982 Verified Client Reviews |
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Hair color changePlease send the new color I requested with the 11/15/17 order date. I will call on Monday. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great ColorIt took m several attempts to hep eSalon get the RED that I wanted - and not I've got it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPJ - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not for blondesI have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
This one didn't do the jobI wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great grey coverage!My stylist worked with me to get to a color that works for me. This is seriously great grey coverage- best I’ve found. I think the price is a bit high so I can’t use it every time I need coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Amazing Colour MatchFantastic!!! I am in love with my colour!!! 0 of 0 people found this review helpful. Did you? |
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So easy to useThese kits are totally complete! They provide everything needed to do the job! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
They don’t covered my hair grayI applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way off ...While I had agreed to try this color .. I had not agreed to monthly auto ships . I will be returning this color and reporting the consonant to the Better business bureau . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that your color didn't turn out as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly value your feedback. |
Welcome to blorange.My hair looks like a basketball after using this product. The neutralizing rinse that I also bought? Does nothing to assist. It'd be funny if I didn't look like Tigger right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to assist! |