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Color Set
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66,655 Verificado Comentarios de clientes |
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Sticky hairI really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no gray coverageThe color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was way too darkThe color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the experience I’d hoped for.I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMorghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dreadful experienceIf I could give 0 stars, I would have. After all the advertisements I expecting a fantastic color. In summary: The color is way too dark Not even near red enough It did not cover my greys The color does not have shine The product is too liquid, which makes the application a struggle It has so much amonia I almost passed out with the smell It damaged my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color not rightI was so extremely disappointed in my results. The color I asked for was "lighter rather than dark". I even sent a picture. My hair is so dark, auburn I guess. Not what I wanted. The coverage is good but still does not make me happy. I don't know how to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I don't recommend.I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough colourHave used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOrla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't listen to my feedbackI let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quiteI carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be. The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |