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Color Set
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66,637 Verificado Comentarios de clientes |
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Last application came out way too darkThis is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Faded almost immediatelySadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
BrassyI will say that this formulation covered the grey however it was so brassy the color wasnt great. I am cancelling future orders. Thanks for trying 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fake redColor was way off this time. Instead of a strawberry blonde it turned out a bright fake red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Wrong ColourAfter reading so many positives reviews I couldn't help but give eSalon a try. But as the saying goes - if it sounds too good to be true it probably is. The packaging was gorgeous, the product came nearly a week early, the instructions seemed a little off to me .. my hair was black, colour stripped and redyed so rather red in colour. I needed to neutralize the red and get back to my natural ash dark blonde. Instructed to leave dye on my roots alone for upwards of 30 minutes despite already being the colour I was attempting to get to and a whopping 3 minutes on the rest of my hair and not as straight due but as diluted and washed in as if it were a shampoo didn't seem like long enough to both neutralize the red tones and correct the colour. Let alone do so evenly. Despite my uncertainty I did just that and sure enough I now have a caramel light brown head that is horribly inconsistent rather than a nice dark ash blonde throughout. Very disappointed and do not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn't lastI like that u receive everyrhing in the packe5, but color doesn't last more than a week. . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too small!!These bottles are really small!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Confused to receive the incorrect color againI was really disappointed with my most recent color set. I have ordered three different times so far: the first time, the color was not exactly what I was looking for (but the directions were easy to follow, the product was of good quality, and I was happy with the results for the most part), so I left notes for the next shipment; the second color set I received was perfect! I could tell that the colorists read and considered my notes, and sent me exactly what I was looking for - I was stoked! For some reason, this third set I received was a similar color to the first again...and the directions advised me to color ONLY my roots, then pull color through the rest of my hair at the very end. I was glad that I decided to pull color through a bit sooner than that, because when I was finished washing and drying my hair, my roots were definitely a different color than the rest of my hair (and not even the color I was hoping for). :( I was really thrilled with my results from the second order I placed, and want to continue with that exact formula every time. If we could ensure that, I would be a happy and return customer! Thank you for your help with this!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not sure what happenedAfter my recent color with the new packaging the texture of my hair was not right. Usually my thick hair becomes silky and this time it was like I could not get the product out of my hair. It took several washes to get it to the after color texture I am accustomed to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
It wasway to dark .. I have been coloring my hair for the last 30 years so I kinda know the process by now. The product was good and had ease of application however, the color itself was way to dark. It does not have any high or low lights on it, it is just uniform monotone color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |