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Color Set
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66,637 Verificado Comentarios de clientes |
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Light Gold BlondI tried eSalon because I wanted to see if the color would last longer than what I buy at the store and do myself. My goal was to stick to my regular hair color. What I ended up with was a dark beige color. It turned out darker than I have ever been. I didn't like the dry, spongy-feel of my hair that happened with this product. I had to use tons of conditioning spray to get the tangles out. The "good" news is; this color is going no-where. I have even been using harsher shampoos to try rinse it out. eSalon was fun to try even if my experience wasn't 100% great. I think it would be good for people with dark hair because, like I mentioned, the color has great staying power. I just wish there were a lighter blond option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Just ok. Color was not what I was hoping.I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TerribleMy hair was blonde now it grey and it looks dirty and I followed my instructions to the letter my results was not what I was expecting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAriette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible serviceI changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't do itThey will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help. |
No show!Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not the correct color for meI wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Demi-Permanent dried my hair outMy hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did Not Cover My GrayDisappointing. Messy and resulted in little noticeable improvement. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
ColorI have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair. Please cancel any further shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |