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Color Set
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66,637 Verificado Comentarios de clientes |
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Loved colorColor was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ZERO STARSI've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough redNeeds more red 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color did not matchI will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Conditions wellLeft my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
DisappointedThe light auburn color is bland with no vibrancy or life and EVERY time I color, for the next 2 days I have a HORRIBLE buildup on my hair. It feels like product is still in it. I have tried extensive rinses and washes during coloring but it simply is there every time. When I color, I cannot plan to go anywhere for 2 days because my hair is barely comb-able and looks awful like it is greasy. I have used for 3 applications... that is enough to know it is not a good fit for me. (Too bad because I love the convenience - but do hate that I can't simply order 3 bottles each time. For someone with waist length hair, we need more!) 127 de 139 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We hope to continue helping you find hair perfection! |
Very faint colorNot as expected,very faint ,expected it to turn much brighter like in models hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStella - Thank you for reaching out! We are sorry to hear that your color formulation did not come out as bright as you expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Difficult company to deal with..what a shame that service sucks 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisery - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
MY HAIR IS BLACK!!!!My hair is not red mahogany...it's BLACK! It's horrible!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
what went wrongI was nervous to see so much brown on the formula chart for my roots and none on the ends formula. Followed directions to a T. The roots came out a dark cherry brown which is the one color I do not like. The ends bottle lightened and colored a little bit but didnt hold very well. Maybe less brown would have worked or not doing the full 15 minutes. For a second time, I dont know what to do. This is upsetting. 8 de 10 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJesse - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |