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Color Set
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66,637 Verificado Comentarios de clientes |
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No worthted faded colour just in couple weeksHi in the biginning when I finish colouring my her I was so happy now ......... I don't know what to say I was wrong about product from esalon I was colour my hair with eSalon on 22/6/2018 and now I add my results after couple weeks on 13/7/2018 is disaster my colour is Faded I'm almost back to blonde again after couple washes and I use special shampoo to protect colour but is no working at all to be honest I never going order again from here just waist of money .. so desipoited.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Was not at all what i asked forIve tried esalon 3 times over the years and the colour never comes out remotely like it should (my 7.4 requested ended up a 6.65 at best) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not enough gray coverageI tried this product a couple of times and still not enough gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbby - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Could not get the color I wantedThe service is great with the shipping and auto-renewal, however if you have a specific color in mind you will most likely not get it. I have grays and am only 26, my hair also grows incredibly fast, so touching up my hair can be expensive at the salon. I wanted to try eSalon to help financially, however it changed my original hair color completely. I had medium brown hair to start with and when I did my first color with eSalon it came out really dark (to be somewhat expected)... I knew it would lighten with washes. However, my hair started to have a red tint to it. It would get more orange on the ends as time went on. I use a salon brand sulfate-free shampoo as well. The next two orders I requested a better mixture to combat the redness. My second order did nothing to help my redness and also did not cover any gray. When I asked for adjustments for my third order, I received the same color combination as my first order. Just an endless cycle, and now I have a red tint to my hair that is incredibly hard to get rid of. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DESTROYED MY HAIRI used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing new. Lots of hair loss??Color a bit dark, but ok. I get that when coloring u lose a bit of hair. It's neen 4-5 weeks and clumps still coming out in shower?? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Disappointed in product name and packaging changesI'm disappointed in product name changes and packaging. I need to order more Love Unconditionally, but don't know which product to purchase. Please go back to previous product names and packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |
Brown with orange disasterI sent in a picture for proper color matching. I wrote notes detailing the light blonde I wanted. I referred to a specific esalon employee by name to further indicate the light color blonde I wanted. I was already light blonde except for the roots. I have been using color in my hair for 30 years. I followed the instructions exactly and the color I ended up with is a mouse brown with orange highlights. I'm HORRIFIED! It will cost me between $180 and $250 to get it color corrected and highlighted. Can't believe I fell for the marketing and ruined my hair. NOT WORTH THE RISK!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAntonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don' t like the colour is too red.I don' t like the color is too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmilia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Loved colorColor was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |