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Color Set
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66,637 Verificado Comentarios de clientes |
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Loved the colorI really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not For MeI think it's a good product for short hair or shoulder length hair but NOT long hair. I had a terrible time trying to dye my hair. I don't recommended for long hair unless you're ready for a catastrophe! Washing, cleaning, re-washing.....too much time consuming! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosi - Thank you for your feedback. We apologize for you had a hard time coloring your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Burning scalpThis colour really burnt my scalp, I had to wash it off after two minutes. Other colours had been fine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine - We truly appreciate your feedback and we are terribly sorry about your experience with our color. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please be on the lookout from an email from us. Please let us know if there is anything else we can do to help! |
My colorI love the color but I just got it so I went need any for 4 mos 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorAfter first wash my grays show up not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Grey coverageThe color on my grey only lasted a couple days wasn't what I had expected and I left it on for the amount of time directed and followed all directions. Am not very pleased 😏 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I wanted more golden to go lighter like a bronze instead I got a very dark brownThe color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI was lead to believe this was a service that understood the subtleties of your hair colouring requirements I have just used my first delivery of hair colour and am very disappointed I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!! How come ?.... I thought this was a bespoke hair colouring service I could have got this colour from any old packet from the supermarket I feel ripped off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I'm doneSo this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection! |
It has changedI think something changed in the formula recently. I have been using the color for about a year and I feel like the color is now more difficult to apply because it won't wash off well after coloring, even after 2-3 rounds of shampooing. I can get rid of the hair feeling and looking sticky and dirty only after a couple of days which bothers me. The color still covers well and all, but these first two days after refreshing it are not nice. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |