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Color Set
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66,637 Verificado Comentarios de clientes |
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Messed up colorI'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals. |
Terrible serviceI have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyNot happy with color or product. Keep trying to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkI have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color too darkcolor too dark will go for lighter next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEdel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very DisappointedI was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was. First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience. The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside! Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair. Two weeks later the color is almost washed out on the length portion of my hair. I am very disappointed,. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Product changed!When the box changed, so did the product. I have been using eSalon for a long time and have done the process the same way many times and had excellent results and many positive comments about my color. However, the last two shipments since the box change have been waxy, smelly, brassy, and left my hair feeling course. It may look better, but the product isn't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
More difficult to use than other coloring systemsI was very excited to get a more customized color at home. The color I received turned out way more red as well as darker than the color I saw and chose on the website. The application was similar to other systems I have used at home, but when it came to rinsing out the color and finishing up- it was a nightmare. I initially took my time in rinsing out the color after seeing numerous reviews complaining about the sticky, waxy residue and the suggestions to make sure to get all the color out of the hair. I spent about 3 times as long rinsing out my hair as I normally would for any other color and I STILL ended up with that awful residue. I ended up having to re-wash my hair twice to get it to be manageable and I still feel a sticky stiffness in my hair. My hair ended up looking way more frizzy and dull than with other color systems as well. The smell of the color while rinsing it out was AWFUL! It was even hard to breathe it was so strong. I am not sure I would go through the process again even if it was the most perfect color in the world. I made an appointment with my normal hairdresser this morning to have her try and fix the color and remove the rest of the residue that I can't get out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the colorI really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not For MeI think it's a good product for short hair or shoulder length hair but NOT long hair. I had a terrible time trying to dye my hair. I don't recommended for long hair unless you're ready for a catastrophe! Washing, cleaning, re-washing.....too much time consuming! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosi - Thank you for your feedback. We apologize for you had a hard time coloring your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |