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Color Set
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66,615 Verificado Comentarios de clientes |
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Too dark- almost blackMy custom Color was entirely too dark. My hair is pretty close to being black now and it was supposed to be a coppery brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very disappointedI followed all of the instructions, even included a picture with my order. I was going for a brighter color. My hair is now dark brown, almost black. I don’t know what I am going to do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaye - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
really poor grey coveragevery dissapointing!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work to adjust your formula for better gray coverage. Your updated formula and new instructions will ship with the next order! Please let us know if there is anything else we can do to help! |
Disappointed in deliveryMy bottle of developer leaked all over the package and it had very little left in the bottle. I still tried to dye my hair but I am upset as this is the first time this had ever happened with your company and I have always received excellent customer service. The seal was even stuck on the bottle and bottle leaked everywhere when I used it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - Thank you for your feedback. We apologize for the disappointing experience you had with the order that you received. We're always looking to improve our service and products, and truly value everything our clients say. Please look for an email from us with more details. We hope to continue providing you with our service. |
Dark roots, ashy endsThe title of the review sums it up. I'll need to go to a salon to have this fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don't Let Them Change Your Color!!!I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
ColorIt was much darker than a normal level 6 it brought my hair to a level five 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color much darker than expectedI like the feel of my hair after coloring. It also has a nice shine. However, the color is several shades darker than what I expected (and what was shown when I selected the color). I have very short hair, so touching up the roots means getting the color pretty much everywhere. I was also using a different color before (L'Oreal 74C). I wonder if that impacted how the new color developed on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEniko - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Messed up colorI'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals. |
Terrible serviceI have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |