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Color Set
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66,615 Verificado Comentarios de clientes |
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Too much redI'm looking for more Brown and golden highlights not red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Irritated ScalpI have colored my hair with L’Oreal and ColorSilk in previous years without a problem, but I decided to give E-Salon a try. The first few times it seemed ok, but the last time I used this hair color (11/2017), it irritated my scalp to the point that it itched for at least a month. Then my hair began thinning. E-Salon didn’t have any apology or reason for my problem with their hair color. I went to the doctor who gave me no solutions except to avoid this brand of hair color. Well, it is now August of 2018, and I have lost 2/3 of my hair; it is so thin that I am going to start wearing wigs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGoldilocks - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
total face washoutI liked the darkness of the first color and had requested a "little more red". I didn't request that it be "a little more red but lighter". I hate the color!! I like dark, chestnut brown-this was not it. Product is a nice product but this color is a total washout for my complexion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best Hair ColourLove this product and I have been using it for a while. I'll admit I did go back to a store brand (ever so briefly) and quickly switched back to ESalon as it was far superior than the drugstore box. On a bit of a branding petty note... the old style and labels were way more appealing. This new style isn't. Sadly branding/packaging has a huge effect on a buyer. When I have told people of this product it's interesting as some that started buying love it. (and it was back with the fun trendy looking fonts etc) The new look, it's hard to convince people it truly is good. It looks cheap and out dated. Bring back the fun fonts and update it looks. It is so cheap looking now. I get my order and I'll admit, now I just cringe a little. I feel like I just opened a box of my grandmothers products from decades ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Need adjustmentsI did not use the color kit I purchased from you because I think it will be too bright. Please see my updated pics. Bare in mind in these new pics my hair was colored with a Semi-permanent no peroxide and no ammonia so it probably won’t last very long. This color is a combination of 3 different bottles - Level 2 red/violet base - Level 4 red/orange base - Natural Black I would like also to have more dimensions of Gold/Wine (Recall my hair is 95% gray) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI ordered dark brown but the color that my hair turned out was almost black. Usually when I buy hair color that is dark brown it turns out like a chocolate color but this is super dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaxine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wrong colorMy first and second hair color kit was very dark, so I never actually used them.(I had been trying to contact eSalon by email with no appropriate answers.) I wound up calling, explained the situation and my kit was readjusted. I did use this kit, however, it was still too dark. I'm hoping that my next kit will be my actual color.🙏 Although, I have not received a proper color kit yet, I do believe that customer service tried to help me with my issues.(On the phone only, I had no help through emails. ) I do hope that eSalon can adjust/adapt/fix the correspondence and acuracy while using email/chats. Ty 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like itIt was a little too dark for my skin complexion i dont like this color my hair felt teally dry when i rinsed it out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Want to cancel nowThe fumes alone are painful to apply... the color did not cover up my grey and the shamoo/conditioner is like a cheap motel. Canceling now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product did not cover my graysProduct did not cover my grays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |