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Color Set
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66,591 Verificado Comentarios de clientes |
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DISAPOINTEDCOVERED GRAY FOR ONE WEEK 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Washed straight outI've been dying my hair for 11 years, followed instructions to the letter. Dye didn't take at all, by the next day my hair returned to its previous colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey CoverageI was excited at 1st but less than a week later my Grey's were exposed again. I can't seem to find any product that works. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not greatSticky and hard to wash out. Didn’t colour greys for long. Colour didn’t stay true. They all seem to go a dark orange after a couple of washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hair color - color revampedI received a new color with new instructions to follow, in July. I was out of town so just used it a week ago. Unlike the first application/order, the grey coverage at my roots this time is already fading! I'm really disappointed bc the first batch did so well. I'm bummed. Even though the new blended color was slightly lighter, I didn't expect that to affect the grey coverage. I had already cancelled my recurring account bc I am moving and not sure of my new location, but I'm glad I did BC I'm not feeling like this is the best approach. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
new colorthe new, slightly more golden dark brown was nice at first. however just 2 washes later, there are reddish, almost brassy tones,and 1/2 inch of white roots....the color is coming off. Are there any suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too much redI'm looking for more Brown and golden highlights not red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Irritated ScalpI have colored my hair with L’Oreal and ColorSilk in previous years without a problem, but I decided to give E-Salon a try. The first few times it seemed ok, but the last time I used this hair color (11/2017), it irritated my scalp to the point that it itched for at least a month. Then my hair began thinning. E-Salon didn’t have any apology or reason for my problem with their hair color. I went to the doctor who gave me no solutions except to avoid this brand of hair color. Well, it is now August of 2018, and I have lost 2/3 of my hair; it is so thin that I am going to start wearing wigs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGoldilocks - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
total face washoutI liked the darkness of the first color and had requested a "little more red". I didn't request that it be "a little more red but lighter". I hate the color!! I like dark, chestnut brown-this was not it. Product is a nice product but this color is a total washout for my complexion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best Hair ColourLove this product and I have been using it for a while. I'll admit I did go back to a store brand (ever so briefly) and quickly switched back to ESalon as it was far superior than the drugstore box. On a bit of a branding petty note... the old style and labels were way more appealing. This new style isn't. Sadly branding/packaging has a huge effect on a buyer. When I have told people of this product it's interesting as some that started buying love it. (and it was back with the fun trendy looking fonts etc) The new look, it's hard to convince people it truly is good. It looks cheap and out dated. Bring back the fun fonts and update it looks. It is so cheap looking now. I get my order and I'll admit, now I just cringe a little. I feel like I just opened a box of my grandmothers products from decades ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |