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Color Set
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66,591 Verificado Comentarios de clientes |
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Turned my hair orangeHair Colorist Jennifer clearly did not listen to my needs. I was wanting a mahogany red for my hair and she added copper to the degree that my hair is orange.. The color makes me look like a clown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Roots are lighter than the rest of my hairThe roots are lighter and the rest went darker. I'm not sure I'm going to like this product. My hair is stiffer also. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results were too brassy for ash blondeI wanted a color that wouldn't be brassy, and would blend my ash brown with the silver. The color of my hair now is exactly the same as the clear color in the bottle before I mixed it with the developer, the color of honey. I like my silver and didn't want it to change, but it is strawberry blond now. Hopefully, the colorist will get it right the next time. Warm hair color is not for me. I prefer cool, ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargot - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the colour I expected. I found it too dark brownToo dark brown for my tastes. Did not see as much of the red/copper undertones I expected and the overall look was too dark for my complextion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not happyThis did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've sent you at least 3 messages about trying to change my hair color , didn'tSent you at Least 3 messages about changing the color, and they have never do it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Product leakedThe set came soon after I ordered, but I was hugely dissapointed because as soon as I opened the set I saw and felt some sort of solution and sticky substance, it was the Developer bottle that was leaking. I'm not sure how can use this set as a lot has leaked all over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSyeda - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
color was good but too dark... my scalp is showing throughcolor was good but too dark... my scalp is showing through had to mascara to cover the open spots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
FadesSeems to fade rather quickly. I use shampoo for colored hair conditioner as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The chemicals are too much for me.The chemicals seems to be more than store bought brands. The steps that was recommended at the end is way too much for me to handle. I inhaled a lot of harmful chemicals. I thought I'd die. I have to cut the waiting time too as I started to feel pain in my hairline. Way too much hair loss. I am willing to try it again as I only have to do my roots the next time. The packaging is awesome though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |