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Color Set
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66,591 Verificado Comentarios de clientes |
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Doesn’t last!The color is great at first, but never sticks to my hair. My hair now is the exact same color it was before I dyed it. It’s been a month and now my hair is like I never dyed it a month ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Med Gold BlondeI like a lighter blonde shade in the summer & dark blonde in the winter. The 1st time I ordered, I could only get a dark blonde color. I called, sent a picture & was told to send it back & was sent a lighter color. My hair is super thick & shoulder length so it takes 2 boxes to color. The lighter color was great. My only complaint is it didn't color my grey hair. I worked it in on my grey hair & roots 1st & really took extra time on the grey hairs. My 1st review through email about the coloring not covering my grey hair & was told I probably didn't pay enough attention to that area. As I started writing this review, I see the 100% guarantee & it being on Esalon, I was not once offered my money back or more color. I probably won't order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarci - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
disappointing hair color and kit conditioner ; Great Get Lifted Root Hair SprayHair directions great and followed them exactly. Hair color turned blonde highlights and all hair red and did not cover roots. Conditioner did not moisturize hair. Very disappointed. Good customer for this company. Thank you. I also purchased three piece set for. volume. The Get Lifted Root Spray is awesome. My thin hair once again looks full and thick and youthful. Will definitely order it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVivian - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hair came out too darkI think I must be doing something wrong. The first couple times I used this product my hair was a beautiful color red. The last two times I tried it my hair comes out dark brown. If you changed your colors can you please look at my first 2 orders as that is the hair color I like. At this time I am not interested in reordering, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Turned my hair orangeThe highlights recommended for my hair and color turned out awful. I watched the how to video, did a test strip, and followed directions to a tee. Turned out orange and splotchy. eSalon blends my hair color so I trusted this would work. Had to spend the afternoon dying my hair back to one shade. NOT HAPPY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosForreste - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I keep asking for lighter, you keep sending the same colorAll of the colors I have gotten from you are the same color, no matter that I wanted lighter and more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What a disasterI wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over. I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots. They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes. Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete. Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours. I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits. I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends. I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already. I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received". I give one star for the presentation and ends, but sadly I can't give any for anything else. As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting. Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right. |
too orangemy hair was soft but very orange. I canceled my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HORRIBLERuined my color. The color is horrible and did not cover gray at all. Looks like i didn't touch my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosdeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Did not color my grey hairVery little noticeable color. Did not cover my grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrankie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |